Long-term ownership
If your 2nu sunglasses are broken, damaged, taken apart, accidentally crushed, or no longer usable, Lifetime Care gives you a simple low-cost replacement path.
What Lifetime Care is
Lifetime Care offers paid replacement support for eligible 2nu sunglasses affected by ageing, normal wear and tear or damage, including lens and frame damage. Care Fees depend on the market and lens type and include replacement shipping.
Eligible replacements under the Lifetime Care Program are for the same model, frame colour and lens configuration as the original sunglasses purchased. If that item is no longer available, contact Customer Care to discuss alternative arrangements.
There is no limit to the number of eligible Lifetime Care requests, including after a previous replacement. The applicable Care Fee is payable for each replacement.
Replacement fee
Eligible cases can use the fixed care fees below, with shipping included. Standard sunglasses and prescription sunglasses are listed separately so the replacement cost is clear.
| Market / location | Standard sunglasses | Prescription sunglasses |
|---|---|---|
| Hong Kong / Macau / Taiwan | HK$300 | HK$800 |
| Singapore / Malaysia | SG$55 | SG$150 |
| Australia | AU$100 | AU$180 |
| Other countries | US$100 | US$180 |
Care fees are based on market and lens type. The listed fee includes shipping for the replacement pair.
What is covered
Ageing, normal wear and tear, lens or frame damage, drops, crushing and accidental damage can use the paid Lifetime Care replacement path. Our warranty covers manufacturing defects and damage during delivery. Normal wear and tear, ageing and damage from daily use are not covered by this warranty. For these situations, eligible sunglasses can use our paid Lifetime Care Program.
What is not covered
Lifetime Care is a simple low-cost replacement path. If the case is not loss, theft, second-hand purchase or missing valid proof of purchase, 2nu focuses on arranging the replacement.
Lost or stolen sunglasses are not covered.
Sunglasses purchased second-hand or without valid proof of purchase are not covered.
How to request replacement
The fastest route is WhatsApp Customer Care; email works too. Send the order details and photos once, and 2nu will confirm the care fee, payment and next step.
Send your order number if available, or the email or phone number used at checkout.
Send clear photos of the full pair and the damaged area.
If we cannot reply immediately or on the same day, Customer Care will reply within two business days and confirm the replacement path, care fee and payment.
After submitting
Customer Care checks the order details or checkout email/phone, plus the photos you send.
If eligible, 2nu confirms the fixed care fee by market and lens type; the fee includes shipping.
After payment, 2nu arranges the replacement pair and the next shipping step.
Customer Care
Message 2nu with your order number if available, or the checkout email/phone, plus clear photos. Customer Care will confirm the cost and next step.
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