General Support

5 answers

  • If you’re not satisfied with your sunglasses, either it’s not fit for your face, or you don’t like the style, or whatever reason, we will gladly exchange another pair for you or take it back within 14 days if it’s unworn and undamaged (a try on is cool, but a sweaty run is less cool).

    For exchange or refund, let our customer support team know via and provide:

    • Your Full Name
    • Order Number
    • Product
    • A summary of your reason for return

    We will get back to you as soon as we can!

    Before returning your item, put it back in the cloth bag and then in the bottle case. Finally, place your order number on a piece of paper and attach it to the outside of your wrapped product. We will let you know the address that is closest to your location.


    1. Returned sunglasses should be without significant damage.
    2. Due to the custom nature of Prescription sunglasses and each product being made-to-order from individual prescriptions, we do not accept returns or exchange for Prescription sunglasses.
  • We know you want to receive your 2nu performance sunglasses as soon as possible. Once you place your order our operation team will prepare the order at fulfilment centre. If you’ve ordered before 3pm (Sydney time) most likely your package will be sent to courier in the same day. For “Custom Order”, it may take 3 days longer depending on the stock level of the particular items.

    Our operation team located both in Sydney, Australia, and Hong Kong SAR. They take break on weekends and national holidays, so orders placed on those day will be prepared and shipped the following business day.

    We currently ship worldwide using fast couriers to deliver almost anywhere within a week, and the shipping cost is listed below:

    • Australia & New Zealand: FREE
    • Hong Kong: FREE
    • Singapore: FREE
    • Rest of the World US$20

    All our packaging is made from 100% recycled and recyclable materials.

  • We accept Afterpay, Apple Pay, Google Pay, PayPal, Shop Pay, Visa & Mastercard.


    • It’s that simple: when you’re not wearing your sunglasses on your face, just put it in a case or a pouch so that you won’t ruin them.
    • It sounds simple, but it’s always the number one tip to prolong the life of your sunglasses.
    • There’re lots of risk to scratch or lose your sunglasses if you put it on your head, around your neck, or hook at your shirts.


    • Rinse your sunglasses under a gentle stream of tap water. Make sure there is no dust left on the lenses.
    • Gently shake the glasses to eliminate most of water from the lenses.
    • Carefully dry and rub the lenses and frame with microfiber cloth or pouch which usually come with the sunglasses.
    • In case of excessive oil, apply optical cleaner or isopropyl alcohol (75% or less) on the microfiber cloth and gently rub the lenses to remove the oil
    • Don’t use glasses cleaner with ammonia.


    • Don’t use your t-shirt or paper towel to rub your sunglasses as they may scratch your sunglasses.
    • Most sunglasses lenses are made with polycarbonate, and 2nu sunglasses are added a scratch resistance coating, but it still can be scratched.


    • Scratch
    • Spots
  • (i) Not for direct observation of the sun

    (ii) Not for protection against artificial light sources e.g. solaria

    (iii) Not for use as eye protection against mechanical impact hazards

Lifetime Guarantee

2 answers

  • All 2nu performance sunglasses comes with a lifetime guarantee that covers any manufacturing faults and accidental damage.

    The guarantee does not cover loss or theft, or sunglasses that were bought second-hand or without proof of purchase directly from 2nu.

    Sunglasses repair is complimentary. The only cost involved is the postage required to send the sunglasses back and forth. If any parts are needed, there will be a small handling fee for those.

    As lens scratches are unrepairable for us, we will offer a replacement under the guarantee. Each incident is subject to the replacement fees (shipping included) below.

    Replacement Fee (all 2nu Sunglasses except Prescription Sunglasses):

    Australia: AU$60
    Hong Kong: HK$300
    New Zealand: NZ$65
    Singapore: SG$55
    Rest of the World: US$60

    Replacement Fee for Prescription Sunglasses:

    Australia: AUD$160
    Hong Kong: HK$800
    New Zealand: NZ$175
    Singapore: SG$150
    Rest of the World: US$160

    In the unfortunate event that the parts are no longer available, we will extend a special offer to acquire a new pair of replacement sunglasses as compensation for our inability to fulfill the guarantee.

  • Please start the process by submitting a Guarantee Claim using our Form. As soon as we have received your claim we will review and get back to you within 2 working days.

    To submit a claim you will need to have your order number, and also photos of the issue so our team can review your case and follow up. Please check your spam/junk folders for our email if you haven't heard from us in 2 working days. If you have any questions about this process you may contact us.


7 answers

  • Performance sunglasses are specially designed eyewear that is optimized for outdoor activities and sports. They go beyond the traditional purpose of sunglasses by offering a range of features and technologies to enhance performance and protect your eyes in demanding environments. Performance sunglasses typically feature lightweight and durable frames, impact-resistant lenses, and advanced coatings to reduce glare, improve clarity, and provide UV protection. They are engineered to stay securely in place during rigorous activities. Whether you're running, cycling, playing sports, or engaging in any outdoor adventure, performance sunglasses are designed to optimize your visual experience, protect your eyes from harmful UV rays, and enhance your overall performance.

  • Absolutely! Our sunglasses are suitable for both men and women. We understand that style and fit are important factors when it comes to choosing sunglasses, and our collection offers a wide range of options to cater to different preferences. Whether you're looking for a sleek and sporty design or a more fashionable and trendy style, we have sunglasses that will suit your taste. Additionally, our sunglasses are available invarious frame shapes to ensure a comfortable and flattering fit for everyone.

  • Yes. With prescriptions ranging from -9.50 to +6.50, we offer prescription sunglasses with enhanced clarity, protection, and durability, for sports and everyday. They come with polarised lenses as standard. It is now available for Fancy and Halo.

    1. Choose your preferred 2nu Sunglasses model (now available for Fancy and Halo)
    2. Customize your frame colours and lens colours, or upgrade your frame.
    3. Choose "Prescription" for the lens type.
    4. Press "Add to Cart", and you will be asked to input your Prescription detail. You may choose to send to us after checkout.
    5. Your 2nu Prescription Sunglasses will be delivered within 3-4 weeks of us receiving your prescription, depending on the production queue.
    6. If you need to claim Medicare or other insurance, we will provide you an invoice for the claim.
  • With our exclusive GripLock™ design, our sunglasses fit comfortably on most faces and won't slip down even when you're sweating. Having said that, some customers told us they got big head and they love the shape of Ovo very much.

  • With our exclusive GripLock™ design, our sunglasses fit comfortably on most faces and won't slip down even when you're sweating. Having said that, some customers with small faces told us they love the shape of Fancy and Halo very much.

  • Floatanium frame with prescription lenses may affect the floating performance partially.

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