Long-term ownership
If your 2nu sunglasses are broken, damaged, taken apart, accidentally crushed, or no longer usable, Lifetime Care gives you a simple low-cost replacement path.
What Lifetime Care is
Accidents happen. A pair can get dropped on a trail, crushed in a bag, or damaged during normal outdoor life. 2nu does not want the process to become an argument about exactly how it happened.
The program is direct: send your order number if available, or the email or phone used at checkout, together with clear photos. If the pair is eligible, 2nu confirms the fixed care fee and replacement path before payment or next steps move ahead.
Replacement fee
Eligible cases can use the fixed care fees below, with shipping included. Standard sunglasses and prescription sunglasses are listed separately so the replacement cost is clear.
| Market / location | Standard sunglasses | Prescription sunglasses |
|---|---|---|
| Hong Kong / Macau / Taiwan | HK$300 | HK$800 |
| Singapore / Malaysia | SG$55 | SG$150 |
| Australia | AU$100 | AU$180 |
| Other countries | US$100 | US$180 |
Care fees are based on market and lens type. The listed fee includes shipping for the replacement pair.
What is covered
Frame damage, lens damage, drops, crushing, taking the pair apart, accidental damage, or a pair that is no longer usable can use the Lifetime Care replacement path. 2nu focuses on the replacement, not a long argument about how the damage happened.
What is not covered
Lifetime Care is a simple low-cost replacement path. If the case is not loss, theft, second-hand purchase or missing valid proof of purchase, 2nu focuses on arranging the replacement.
Lost or stolen sunglasses are not covered.
Sunglasses purchased second-hand or without valid proof of purchase are not covered.
How to request replacement
The fastest route is WhatsApp Customer Care; email works too. Send the order details and photos once, and 2nu will confirm the care fee, payment and next step.
Send your order number if available, or the email or phone number used at checkout.
Send clear photos of the full pair and the damaged area.
If we cannot reply immediately or on the same day, Customer Care will reply within two business days and confirm the replacement path, care fee and payment.
After submitting
Customer Care checks the order details or checkout email/phone, plus the photos you send.
If eligible, 2nu confirms the fixed care fee by market and lens type; the fee includes shipping.
After payment, 2nu arranges the replacement pair and the next shipping step.
Customer Care
Message 2nu with your order number if available, or the checkout email/phone, plus clear photos. Customer Care will confirm the cost and next step.
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